Today we have discovered an issue in Jira: When one of our devs edited the Description field of a given Jira ticket, upon hitting the Save button, all of the formatting in the Description field is completely lost.
We go to painstaking efforts to ensure that all of our Jira tickets are easy to read. For example, in the ticket where this bug was demonstrated to me (with a 100% reproduction) the Description field had Bold headings, paragraphs, code snippets and even colored fonts to help communicate the detail of the issue to be resolved.
To COMPLETELY lose ALL formatting, all I had to do was to go into the Description field, enter a single space and hit the save button. Then ALL of the formatting of the description of this ticket was completely lost.
Please help! Is anyone else experiencing this bug? Is there a fix on the way? This is very painful for our team as we are constantly updating tickets with new information all the time. If we are going to lose all of the formatting of every ticket we edit, then this is going to create a massive amount of work to revisit each of these edited tickets.
