Service Desk Agent create KB article with different username

Question

Hey,

if an agent wants to create an KB article based on an service desk issue, we receive an error due communication with the other system.

The accounts of jira and confluence differens in our company. They do not have the same names and passwords. Is there a way to enter username and password after hiting the "create KB aricle" link or to setup the username and password in the system properties for each user?

Jira asked me during linking the application, if the users are the same in both systems. I deactivated that, but I hoped that there were a solution for this problem.

What can I do to fix that? We can not change the usernames to make them equal (company rules).

Thanks for your help!

Hauke Gulich_wf5cvl · Answer

I tried that, without luck

Here is my Jira-Application-Link Screenshot (its in german, sorry)

And this is my confluence application link screenshot

And here is the confluence space permissions

and this is my error message when trying to add a new article to the kb

Kian Stack Mumo Systems · Answer

Change the application links to use "Oauth" instead of "Oauth with Impersonation".