Issue with multiselect field in search query

Question

Hey Community members,

I have an Issue/key in JIRA, in which there is a multiselect field, and a value is selected in that field like below example.

field_name="DataCenter"

{value= "first"}

{value= "second", selected}

{value= "third"}

And when I search an issue with jira api with query like DataCenter="first", then it returns

response text = {"errorMessages":["The option 'first' for field 'DataCenter' does not exist."],"errors":{}}

but it works with other values like "second" and "third".

Do you know why this is happening?

Thanks in Advance!

Petter Gonçalves · Answer

I'm glad to know you were able to solve your issue, Himanshu.

Have a nice weekend!

Himanshu Pupneja · Answer

Thanks Goncalves for your response.

That option was activated

We found that there were multiple fields with the same name. I added the key of the field in my query and it worked.

Sorry to bother you. This Issue can be closed

Thanks

Petter Gonçalves · Answer

Hello Himanshu,

Can you please check if the first option was not disabled from the select list? Note that an option could be only disabled and still exists in a select list.

To check this, follow the steps below:

- Navigate to JIRA Settings > Issues > Custom Fields

- Find your Select list and click to configure

- Check if the word (disable) is appearing in the field option like below:

We will be waiting for your answer.