How can I show service desk customer satisfaction in a JIRA dashboard?

Question

I would like to have a dashboard which includes the customer satisfaction values for several service desk projects? Does anyone have a solution for it?

Thanks in advance!

Danut M _StonikByte_ · Answer

Hi @Manuel Solans ,

With the Issue Filter Formula and Advanced Issue Filter Formula gadgets offered by our Great Gadgets app, you can apply various formulas against the Satisfaction field and display the result on your Jira dashboards or Confluence pages, in different ways (as number or on a 5-start scale).

The gadgets are based on filters, so you can include what projects you want.

This app offers many other gadgets that you can use in Jira Service Management. See also this blog article.

I hope this helps. If you have questions, please contact us at support@stonikbyte.com.

Thank you,

Danut M.

Karen Sinclair · Answer

Question, do i need to setup a specific filter to use with the column 'satisfaction'?

Manuel Solans · Answer

Thanks Jack!, you are right with the missaligment. I corrected it. I will try with your anwers on the dashboard with customer sat.