Unable to Refresh Remote in Sourcetree, to pull from Bitbucket

Question

After the New year, I suddenly can no longer refresh remote status.

It asks me over and over to log in, but seems unable to connect.

I've tried:

* upgrading to the new version.
* adding an App password and inputting it into Sourcetree
* checked the repository link multiple times, even comparing it with another teammate's settings
* checked my username and the email on the account

I can log into Bitbucket, no problem. So I know the problem is in Sourcetree.

When I use "Fetch", it just asks for the login over and over. Nothing I enter, neither the original pw nor the App pw work.

I get no error message during this process. It just doesn't work.

I've gone around and around. No banana. I need help!

Am I missing a setting?

Thanks in advance!

Angel...

Angell McCoy · Answer

Bumping this... Can you help me, please? Now I have a second teammate also experiencing the same problem. We cannot connect Sourcetree to Bitbucket in any way.

I created an app password, changed my regular password several times, and have even downloaded Sourcetree several times.

The problem persists.

Thanks!!

Angel...

Angell McCoy · Answer

ump!

Angell McCoy · Answer

Hi, Ana! Thanks for your help!

1. Sourcetree for Windows

2. It was already added and Sourcetree seems to have retained it when I upgraded. It pulls in the repository, but doesn't connect to Bitbucket to get the latest pulls.

3. I use Chrome to get to Bitbucket. Is that the problem? I can make sure my Windows is up to date, but I don't understand what IE has to do with it? I'll check.

4. In addition to errors saying my login credentials are wrong (which they aren't), I've also gotten this error:

ERROR [2018-12-05 13:58:51,916] [1] [SourceTree.Notifications.NotificationsManager] [PushFlagNotification] - Unable to push notification
System.IO.FileNotFoundException: Could not load file or assembly 'System.Xml.ReaderWriter, Version=4.1.1.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.
File name: 'System.Xml.ReaderWriter, Version=4.1.1.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' ---> System.IO.FileNotFoundException: Could not load file or assembly 'System.Xml.ReaderWriter, Version=4.0.10.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.
File name: 'System.Xml.ReaderWriter, Version=4.0.10.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

at NotificationsExtensions.BaseElement.GetContent()
at SourceTree.Notifications.NotificationsManager.PushNativeNotification(IFlagNotification notification)
at SourceTree.Notifications.NotificationsManager.PushFlagNotification(IFlagNotification notification)

5. I have not tried push. I need to pull so I don't overwrite my coworkers' work before I can do that. I have tried "Fetch" and that gives me the same trouble.

I can post the whole section from the logfile, if you like, but it's a lot of repetition as I tried get various things to work.

Thanks again!!

Angel...