Email notifications not working in my Cloud account using a verified domain in my support center

Melissa_9fs6im

Hi -

 

I set up our company domain and got the domain verified. Then when I changed the "email from" for our in the Jira Support Center notifications area and submitted a test ticket or even when I am configuring the customer notifications and hit "send test" nothing gets sent. I used the notification helper, which states it was sent. 

 

I am not sure what to do to get our email notifications sending correctly from our own domain.

Angélica Luz

Hello Melissa,

Thank you for getting in touch with Atlassian Community!
I've checked that you created this question which is related to this one here and you already found out that the notifications are sent as spam.
We are investigating and soon we will give an update on the other question.

Regards,
Angélica