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Jira Server Scriptrunner Service Desk- Listener copying comments not working

Jon Starbird

I've setup a Custom listener to copy comments between our Service Desk and Dev project. The commenting works fine from the Dev project to the Service Desk issue but the reverse does not. I get no errors, it just doesn't update.

I am using the same code on either side, two listeners, just referencing the Linked item Key.

I also tried changing the link types on the one not working from outward to inward but still no luck.

Here is the code, anyone have any thoughts:

import com.atlassian.jira.event.issue.IssueEvent
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.AttachmentManager
import com.atlassian.jira.ComponentAccessor
import com.atlassian.jira.issue.comments.Comment
import com.atlassian.jira.issue.comments.CommentManager
import com.atlassian.jira.issue.link.IssueLinkManager
import com.atlassian.jira.issue.link.IssueLink
import com.atlassian.jira.user.ApplicationUser
import org.ofbiz.core.entity.GenericValue
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue;

def linker = ComponentAccessor.getIssueLinkManager()
def attachmentMgr = ComponentAccessor.getAttachmentManager()
def commentMgr = ComponentAccessor.getCommentManager()
def issue = event.issue as MutableIssue

// gather the original author and comment body from the original issues comment
def newComment = event.getComment()
def originalAuthor = newComment.getAuthorApplicationUser()
def commentBody = newComment.getBody()
// get original issue's linked issues
linker.getOutwardLinks( issue.getId() ).each {
 if (it.destinationObject.getProjectObject().getKey() == 'IN')
 {
 if( commentBody != "" )
 {
 // create comment on the linked issue and fire the comment event on that issue
 commentMgr.create(it.getDestinationObject(), originalAuthor.getName(), commentBody , true)
 }
 }
}

Accepted answers

Tansu Akdeniz

Hi @Jon Starbird,

@Elifcan Cakmak is right. If comment author is a customer (and doesn't have an access to DEV project), originalAuthor can't comment.

I also tried changing the link types on the one not working from outward to inward but still no luck.

If you link issues from DEV to SD, the above code will copy comments from DEV to SD (outward). But in order to copy comments from SD to DEV, you have to use inward link type.

Please check;

def authContext = ComponentAccessor.getJiraAuthenticationContext();
authContext.setLoggedInUser(ComponentAccessor.getUserManager().getUserByKey("admin"));
ApplicationUser adminUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser();

linker.getInwardLinks(issue.getId()).each {
 if (it.sourceObject.getProjectObject().getKey().equals('DEV PROJECT KEY')){
 if( commentBody != "" ){
 commentMgr.create(it.getDestinationObject(), adminUser.getName(), commentBody , true)
 }
 }
}

All comments

Elifcan Cakmak

Hello,

Did you try to debug the code? For example, you can print the originalAuthor to the screen in order to see if the script can actually catch the user who made the comment. You say script works from Software project to Service Desk project but not working vice versa. Could it be because the user who comments on Service Desk Project is in Service Desk Team or a customer and is not in the application users of Jira Software? That was the first thing that came to my mind.

Regards,

Elifcan

Tansu Akdeniz

Hi @Jon Starbird,

@Elifcan Cakmak is right. If comment author is a customer (and doesn't have an access to DEV project), originalAuthor can't comment.

I also tried changing the link types on the one not working from outward to inward but still no luck.

If you link issues from DEV to SD, the above code will copy comments from DEV to SD (outward). But in order to copy comments from SD to DEV, you have to use inward link type.

Please check;

def authContext = ComponentAccessor.getJiraAuthenticationContext();
authContext.setLoggedInUser(ComponentAccessor.getUserManager().getUserByKey("admin"));
ApplicationUser adminUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser();

linker.getInwardLinks(issue.getId()).each {
 if (it.sourceObject.getProjectObject().getKey().equals('DEV PROJECT KEY')){
 if( commentBody != "" ){
 commentMgr.create(it.getDestinationObject(), adminUser.getName(), commentBody , true)
 }
 }
}

Jon Starbird

Thanks for the reply but permissions are fine, I had checked that.

Jon Starbird

I've used Inward as well , same results, just doesn't work. No errors.

Permissions are not the issue.

Adding some logging it isn't seeing that Comment is made. The event fires but comment body is empty for some reason.

Jon Starbird

I did notice that Scriptrunner has an event type of ServiceDeskCommentEvent, when I added that I get an error:

2019-01-17 10:25:25,816 ERROR [runner.AbstractScriptListener]: Script function failed on event: com.atlassian.servicedesk.internal.comment.event.ServiceDeskCommentEventImpl, file: <inline script>
groovy.lang.MissingMethodException: No signature of method: com.atlassian.servicedesk.internal.comment.ServiceDeskCommentImpl.getBody() is applicable for argument types: () values: []
Possible solutions: getAt(java.lang.String), getClass(), notify(), every()
 at com.atlassian.jira.issue.comments.Comment$getBody$0.call(Unknown Source)
 at Script406.run(Script406.groovy:20)

Could the issue be how you are supposed to get Comments from Service Desk?

Jon Starbird

One change I did try from your suggestion was to change the getprojectobject().getkey from a destinationobject to a sourceobject like so:

def linker = ComponentAccessor.getIssueLinkManager()
def attachmentMgr = ComponentAccessor.getAttachmentManager()
def commentMgr = ComponentAccessor.getCommentManager()

// gather the original author and comment body from the original issues comment
def newComment = event.getComment()
def originalAuthor = event.getUser()
def commentBody = newComment.getBody()
// get original issue's linked issues

linker.getInwardLinks(issue.getId() ).each {
 if (it.sourceObject.getProjectObject().getKey() == 'IN')
 {
 if( commentBody != "" )
 {
 // create comment on the linked issue and fire the comment event on that issue
 commentMgr.create(it.getDestinationObject(), originalAuthor.getName(), commentBody , true)
 }
 }
}

However, this caused a stackoverflow and ended up creating many dupe comments in the same parent SD issue instead of the linked Clones issue.

The issues I am trying to add a comment two were Cloned from the SD issue originally.

As I said the Users making the comments do have permissions to add comments to the other project since we only use SD internally.

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