Possibility to share jira tickets with a customer and a partner

Question

Hello,

We have a customer, let's call him "customer".

This customer works with a partner, let's call  him "partner".

We are looking for a way to share a certain type of incidents with the partner and the customer.

Basically each will have it's portal (one customer access to customer, another to partner)=>

- Customer should see tickets of customer and partner

- Partner should see tickets of partner

- Partner should not see tickets tickets of customer

All those tickets will be transfered to our service desk as any other kind of ticket.

We can not find out how to do that in service desk.

The "organizations" field does not seem to allow this kind of right management.

Is there a way to implement that with service desk ?

Jan · Accepted Answer

Create organization for "Partner". Create organization for "Customer". Add Partners to the partner organization. Add customer to the customer AND Partner organization. This should allow the customer to see tickets from both but the partners to only see their tickets.