Jira portfolio app installation problem

Nick Thorpe

Hi All, 

 

I am trying to install JIRA's Portfolio add on.  

I have downloaded jira-portfolio-2.22.0.obr

From JIRA app install interface i have pointed to the .obr file and Installation starts and gets to about 75% then stops and doesn't go further.  I have repeated this process a few times, with the same outcome.

Is there anything i could try to make this work?

 

best regards,

Nick

 

Earl McCutcheon

Hi Nick,

On this one your going to need to look at the logging to see what is failing during the install to get a clear picture of what is going on, and that should give us some insight on what to do next.

There's two main log files to focus on for portfolio errors in Jira: the atlassian-greenhopper.log, and the atlassian-jira.log.  The atlassian-jira.log is probably the one you're going to want to start with, located in path/to/jira-home/logs directory.

Look for a stacktrace error occuring during the timeframe of the install or tail the log output on the next install and let us know if you find and explicit errors.

Also there could be something hanging up in the plugin caching causing the plugin to fail to start up fully and another thing you can try is a manual flush on the plugin caching with a restart to force a full rebuild on the installed apps, to do this:

• Stop Jira
• Remove the .bundled-plugins and .osgi-plugins manually in the <JIRA Home>/plugins directory (These are hidden by default): $jira-home/plugins/.bundled-plugins and $jira-home/plugins/.osgi-plugins
  
• Delete the contents of the work directory (!) Only remove the contents, do not remove the directory itself, or the path will not rebuild correctly: $jira-install/work/*
  
• Restart your JIRA instance
  
• Check if portfolio completed install in the background from the previous install, and if not try uploading the portfolio .obr again

Regards,
Earl