Trying to upload an image on a blank page and after selecting the image (either .png or .jpg) an error appears stating 'Error connecting to server' as per below images
Any ideas what could be the cause?
Thanks in advance
Hi @Aldo Schembri,
are you using Confluence Cloud or Server?
Potential reasons:
I could investigate further if you could share the console log from the browser.
Roman.
Hi Roman
Thanks for your assistance
I am using Confluence Cloud via chrome
Chrome is Version 71.0.3578.98 (Official Build) (64-bit)
The log console is as follows:
jquery-min.js:1 GET https://mapfremiddlesea.atlassian.net/wiki/rest/api/content/651952165/property/editor 404send @ jquery-min.js:1ajax @ jquery-min.js:1f.filesAdded @ com.atlassian.confluence.plugins.drag-and-drop:filestore-uploader.js?externals=__local-default__:8d @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:10filterFiles @ com.atlassian.confluence.plugins.drag-and-drop:upload-utils.js?externals=__local-default__:6(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:10trigger @ confluence.web.resources:plupload.js?externals=__local-default__:23k @ confluence.web.resources:plupload.js?externals=__local-default__:46u @ confluence.web.resources:plupload.js?externals=__local-default__:49api.media.atlassian.com/file/binary?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDRhNmY2MS02NzJkLTQ0M2EtYTRkOS1kNDdlMmJhZGQwZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uIjpbImNyZWF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmZpbGUiOlsiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjpjb250ZW50SWQtNjUxOTUyMTY1IjpbInVwZGF0ZSJdfSwiZXhwIjoxNTQ3NjMzMTYwLCJuYmYiOjE1NDc2MzI1MDB9.OXfG6pWkzi-pJ6mbgVRQlpXW8dDMlPpSUH42xa2vGrU&client=3d4a6f61-672d-443a-a4d9-d47e2badd0fd&collection=contentId-651952165&name=software-requirements-joke.jpg:1 OPTIONS https://api.media.atlassian.com/file/binary?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDRhNmY2MS02NzJkLTQ0M2EtYTRkOS1kNDdlMmJhZGQwZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uIjpbImNyZWF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmZpbGUiOlsiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjpjb250ZW50SWQtNjUxOTUyMTY1IjpbInVwZGF0ZSJdfSwiZXhwIjoxNTQ3NjMzMTYwLCJuYmYiOjE1NDc2MzI1MDB9.OXfG6pWkzi-pJ6mbgVRQlpXW8dDMlPpSUH42xa2vGrU&client=3d4a6f61-672d-443a-a4d9-d47e2badd0fd&collection=contentId-651952165&name=software-requirements-joke.jpg net::ERR_NAME_NOT_RESOLVEDbatch.js?externals=__local-default__&locale=en-GB:112 AJS's create element functionality has been deprecated since 5.9.0.No alternative will be provided.Use document.createElement() or jQuery.parseHTML(), or preferably use a templating library.a.default @ batch.js?externals=__local-default__&locale=en-GB:112d @ batch.js?externals=__local-default__&locale=en-GB:124b @ batch.js?externals=__local-default__&locale=en-GB:2858displayMessages @ batch.js?externals=__local-default__&locale=en-GB:2858b.displayErrors @ com.atlassian.confluence.plugins.drag-and-drop:insert-dialog-upload-controller.js?externals=__local-default__:5displayErrors @ com.atlassian.confluence.editor:panel-components.js?externals=__local-default__&locale=en-GB:82f @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:8(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:11d @ jquery-min.js:1add @ jquery-min.js:1(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:11trigger @ confluence.web.resources:plupload.js?externals=__local-default__:23c.onreadystatechange @ confluence.web.resources:plupload.js?externals=__local-default__:55XMLHttpRequest.send (async)n @ confluence.web.resources:plupload.js?externals=__local-default__:58l @ confluence.web.resources:plupload.js?externals=__local-default__:59f @ confluence.web.resources:plupload.js?externals=__local-default__:59(anonymous) @ confluence.web.resources:plupload.js?externals=__local-default__:60trigger @ confluence.web.resources:plupload.js?externals=__local-default__:23b @ confluence.web.resources:plupload.js?externals=__local-default__:15start @ confluence.web.resources:plupload.js?externals=__local-default__:21(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:10d @ jquery-min.js:1fireWith @ jquery-min.js:1fire @ jquery-min.js:1(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:filestore-uploader.js?externals=__local-default__:7d @ jquery-min.js:1fireWith @ jquery-min.js:1s @ jquery-min.js:1f @ jquery-min.js:1XMLHttpRequest.send (async)send @ jquery-min.js:1ajax @ jquery-min.js:1t @ com.atlassian.confluence.plugins.drag-and-drop:filestore-uploader.js?externals=__local-default__:7(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:filestore-uploader.js?externals=__local-default__:9d @ jquery-min.js:1fireWith @ jquery-min.js:1s @ jquery-min.js:1f @ jquery-min.js:1XMLHttpRequest.send (async)send @ jquery-min.js:1ajax @ jquery-min.js:1f.filesAdded @ com.atlassian.confluence.plugins.drag-and-drop:filestore-uploader.js?externals=__local-default__:8d @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:10filterFiles @ com.atlassian.confluence.plugins.drag-and-drop:upload-utils.js?externals=__local-default__:6(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:10trigger @ confluence.web.resources:plupload.js?externals=__local-default__:23k @ confluence.web.resources:plupload.js?externals=__local-default__:46u @ confluence.web.resources:plupload.js?externals=__local-default__:49batch.js?externals=__local-default__&locale=en-GB:112 AJS's create element functionality has been deprecated since 5.9.0.No alternative will be provided.Use document.createElement() or jQuery.parseHTML(), or preferably use a templating library.a.default @ batch.js?externals=__local-default__&locale=en-GB:112d @ batch.js?externals=__local-default__&locale=en-GB:124displayMessages @ batch.js?externals=__local-default__&locale=en-GB:2858b.displayErrors @ com.atlassian.confluence.plugins.drag-and-drop:insert-dialog-upload-controller.js?externals=__local-default__:5displayErrors @ com.atlassian.confluence.editor:panel-components.js?externals=__local-default__&locale=en-GB:82f @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:8(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:11d @ jquery-min.js:1add @ jquery-min.js:1(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:11trigger @ confluence.web.resources:plupload.js?externals=__local-default__:23c.onreadystatechange @ confluence.web.resources:plupload.js?externals=__local-default__:55XMLHttpRequest.send (async)n @ confluence.web.resources:plupload.js?externals=__local-default__:58l @ confluence.web.resources:plupload.js?externals=__local-default__:59f @ confluence.web.resources:plupload.js?externals=__local-default__:59(anonymous) @ confluence.web.resources:plupload.js?externals=__local-default__:60trigger @ confluence.web.resources:plupload.js?externals=__local-default__:23b @ confluence.web.resources:plupload.js?externals=__local-default__:15start @ confluence.web.resources:plupload.js?externals=__local-default__:21(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:10d @ jquery-min.js:1fireWith @ jquery-min.js:1fire @ jquery-min.js:1(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:filestore-uploader.js?externals=__local-default__:7d @ jquery-min.js:1fireWith @ jquery-min.js:1s @ jquery-min.js:1f @ jquery-min.js:1XMLHttpRequest.send (async)send @ jquery-min.js:1ajax @ jquery-min.js:1t @ com.atlassian.confluence.plugins.drag-and-drop:filestore-uploader.js?externals=__local-default__:7(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:filestore-uploader.js?externals=__local-default__:9d @ jquery-min.js:1fireWith @ jquery-min.js:1s @ jquery-min.js:1f @ jquery-min.js:1XMLHttpRequest.send (async)send @ jquery-min.js:1ajax @ jquery-min.js:1f.filesAdded @ com.atlassian.confluence.plugins.drag-and-drop:filestore-uploader.js?externals=__local-default__:8d @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:10filterFiles @ com.atlassian.confluence.plugins.drag-and-drop:upload-utils.js?externals=__local-default__:6(anonymous) @ com.atlassian.confluence.plugins.drag-and-drop:image-dialog-client.js?externals=__local-default__&locale=en-GB:10trigger @ confluence.web.resources:plupload.js?externals=__local-default__:23k @ confluence.web.resources:plupload.js?externals=__local-default__:46u @ confluence.web.resources:plupload.js?externals=__local-default__:49
@Aldo Schembri,
it seems there is an issue in the request to get the editor content:
https://mapfremiddlesea.atlassian.net/wiki/rest/api/content/651952165/property/editor404
If you don’t have any blocker in your browser, and the network connection is good, I would suggest contacting Atlassian Support if your license tier allows access to support. Otherwise, maybe other community members have other ideas about this issue as I am out of ideas.
Good morning Roman
Thank you for your time and efforts into looking into my poblem. I truly appreciate it. I shall check as you stated.
Regards
Aldo
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