Hello, we have many clients that use Jira and are raising lots of different requests. Typically they are e-mailing in and those e-mails automatically generate new issues. However, client e-mails are often lacking information. So, at least for New Hire requests, we'd like to explore the Jira Service Desk Portal as an option. And to prevent confusion for a given client, we'd like to hide requests/request types from certain users/groups
As I understand it, we can hide the request, and then give the client a URL link to that request type. And, perhaps an add-in from the Atlassian marketplace provides something that will work for this scenario.
My question is: Is there a way to have certain requests visible to certain users/groups and hidden for others?
Or, has anyone developed an effective method of handling requests that require lots of specific information from the client?
Thanks very much,
-Jake B.
