nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Request participant not notified for none customer request

Rakesh Govardhan

Hi,

we have project are agent create task for other agent from service desk itself (i.e., Customer request type is blanks). In this case when agent add request participant, these participants are not notified.

How to solve this issue ?

Thanks in advance

Accepted answers

Rakesh Govardhan

Setting a value for customer request type field through automation solved this issue

All comments

Victor Mutambuki

Rakesh,

Confirm whether participants are customers.

Victor

Rakesh Govardhan

Can i know what you mean by customer.

a person who i have added has request participant doesn't have any license nor he was the report.

Victor Mutambuki

Rakesh,

How are your users getting access in your service desk?
https://confluence.atlassian.com/servicedeskserver032/setting-up-service-desk-users-828800658.html

Victor

Rakesh Govardhan

Yes he is customer

Rakesh Govardhan

Setting a value for customer request type field through automation solved this issue

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