Confluence can't be accessed after restart

Question

Hello,

We can’t access to our Confluence Server after the server was restarted.

We can’t see any error or fail messages in the logs. We see all initialization with no problems and the message “Confluence is ready to serve”. The port is opened and all seems to works ok, but we can’t access to the Website. It’s not a networking issue.

We need to solve this as soon as posible because it is the only production site.

Thanks in advance for your help.

Regards,

Nicolás

Diego_88dj6o · Answer

Hi Nicolás! I am glad to know that you have found the root of the problems in your instance.

But fret not, everyone can be afflicted by this! Also, if you ever need assistance again Community™ is always open.

Let us know if there is anything we could assist you with!

Nicolás Coniglio · Answer

Hello Diego,

Now I am crying, I was really sure that I had persisted the firewall rules, I always do, so the first thing that I discarded was a networking issue. Now after doing a bit of troubleshooting I started seeing things that pointed to a networking issue, so I checked the firewall and it was that! I didn't persist the configuration, so after restart the rules where gone.

Really I can't belive such mistake.

Thanks everyone for all your help.

Regards,

Nicolás

Diego_88dj6o · Answer

Hi again Nicolás, thanks for sharing this information with us!

What happens when you try to access Confluence via localhost in the server itself. Is the issue present even then?