Email request - Error when editing email settings

Question

Hi all and thanks in advance,

I am setting up an in house Jira SD and we want that customer can open issue by email.

To do that, after adding customers to project, we have to setup  the email-request for the project.  Whenever I try "Add email request" I get the following error:

Error when editing email settings

Something has gone wrong with your request. If symptoms persist contact your System Administrator.

None is reported on log, how can I troubleshoot that problem? May I improve the logging in any way?

Thanks in advance

roberto benazzato · Answer

solved.

The problem was due to my front end web server that cut the last part of the error message.

With full error message I see that the problem was related to my request type wich have not the description field avaliable.

Thanks everybody

roberto benazzato · Answer

Hi and thank You,

I've looked over all the logs in the following directories:

*  [Atlassian dir]/JIRA/logs all the logs (here there are tomcat ones)
*  [Atlassian dir]/Application DATA/JIRA/log (where there are the app ones)

is there any other place?

thx

r.

Nic Brough -Adaptavist- · Answer

This error will be in the log, I suspect you are looking in the wrong one.  Which log(s) have you checked?