Incoming Mail Handler

Question

dear all,

I am traying to configure the incoming email handler and doing the test I receive the following:

Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]

any suggestions?

thank you.

bye

Jack Brickey · Answer

That is the wrong one. The one you are trying to use is for Jira not JSD. Use the one in the JSD project settings.

Nic Brough -Adaptavist- · Answer

The email address you are sending the issues from is not associated with a valid Jira user who has access to create issues (or rather, from the message, the right to even use Jira!)

Enrico Bianchi · Answer

there are two places where we can configure the email:
- in the project (email requests)

- in the system admin (incoming email)

I am configuring in the systemadmin as there is also the option to filter for "catch email address"