Leftover TCP port from old JIRASD installation

Julius Zatroch

I cannot start new JIRA Servicedesk (Windows version) on same port, as previous JIRA SD installation, even old JIRA and service was uninstalled and deleted. JIRASD service is started but no answer on desired port. After changing port to some new TCP port new instance work fine. Previous TCP port isnt used, checked twice with netstat -an.  Any idea where can be any leftovers (registry, java dir, etc.)?

Andy Heinzer

If you cannot start Jira on that specific port, then you have some other application likely already running and using that specific port at that time.  You can confirm this by looking into the $JIRAINSTALL/logs/catalina.out file at the time of this startup attempt.   That file will typically give you an error such as

java.net.BindException: Address already in use:

Or something alike that specifically lists that port number.

I'd recommend trying to follow this Confluence KB: Cannot start Tomcat on Windows Server Due to Address Already in Use: JVM_Bind

I understand you're using Jira Service Desk and that KB is about Confluence, but both applications are using Apache Tomcat as a web server, and given that you're using windows the steps here should help you to identify the exact application/service that currently is using that port.