How can i automatically close the incoming tickets based on the issue summary?

Saravanan_Soundarrajan

Hello,

    I would like to automatically close some of the JIRA tickets based on the issue Summary.

    For Ex- I have some of the tickets which contains the summary as "Update failed for following table <Table name>". 

In the above scenario i would like to automatically close all the tickets which contains the text like "Update failed" in the Summary Field. We are using On Premises edition of JIRA.

Any possibilities? 

Alexey Matveev

Hello,

You would need a plugin for it. For example, you could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could add the SIL post function to the create issue transition with a code like this:

if (contains(summary, "Updated failed")) {

 autoTranistion("to close", key);

}