Hello,
Why is Customer Request Type not visible in the Issue Filter Subscription Email. I have created a list of tickets that i want to send on weekly basis as a report and i want to include to which category they were assigned to.
Did you verify that the issue actually has a request type in the detail view?
Yes in JIRA it shows on each and every one of them.
Hi,
I was curious. I'm on Jira server and I just ran a subscription and my customer request types are fine:
Maybe it's a bug?
Wow, thank you. Could you please tell me version of JIRA and JSD you are running? If that is okay? Also.. isnt this somehow connected to the request type icons?
Jira 7.9.2 and JSD 3.12.2
We use custom request type icons, so that's maybe why they arent' showing up. But as long as the description does, that's fine.
Can you paste a screenshot of those above issues of the view issue
Curious
@Matúš Klaudíny, like Susan mine are showing fine and i'm on Cloud. So we need to understand what is different for you. So for sure you have checked INN-618 and 617 and you see the request type in the detail view? Can you try to remove the CRT from the filter, rerun to show it is gone and then re-add, just for grins?
Alright, so next question. Maybe its specific to the email app. We use Outlook. What do you use?
Basic Gmail / Inbox in browser atm.
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