Not able to disable user although correct settings

Question

HI there,

we want to disable a user to safe licenses in confluenes. But we always get the error message "User "xy" could not be disabled. The directory may be read-only."

I went to the user directories and opened the settings for the active directory server.

There I clicked under LDAP Permissions "Read/Write".

Additionally I checked "Manage User Status Locally" under Advanced settings.

According to confluence troubleshooting it should be enough to disable user, but we still get the error message:

Has some an idea how to disable users properly?

Thomas Fialek · Answer

Could it be an option to delete or remove the users from the group in the microsoft AD and then run a sync on confluence?

Everything seems to be alright in the confluence settings.

Nic Brough -Adaptavist- · Answer

Both have a system information page, and an option to edit the directory.

Thomas Fialek · Answer

Are we talking about jira or confluence where I should check?

Because I couldnt find anything in the confluence settings.