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Not receiving Password reset email

Gaurav Jhaloya

When i am trying to reset my password, i don't get email.
Please help me i can't login.

Thanks

Accepted answers

Bastian Stehmann

Hi @Gaurav Jhaloya,

welcome to the Community.

Did you check your Spam-Folder if the email is there maybe?

Are you using the Atlassian Cloud or an self-hosted Jira?

If you are using a self-hosted Jira, you have to ask your admins, why you do not receive the email.

If you are using the Cloud, you will need to reach out to the support, I think.

All comments

Bastian Stehmann

Hi @Gaurav Jhaloya,

welcome to the Community.

Did you check your Spam-Folder if the email is there maybe?

Are you using the Atlassian Cloud or an self-hosted Jira?

If you are using a self-hosted Jira, you have to ask your admins, why you do not receive the email.

If you are using the Cloud, you will need to reach out to the support, I think.

Dave Bosman _Inetum_

Hi @Gaurav Jhaloya

If you are not the administrator, i propose that you contact him/her.

If you are the administrator you can find an explanation on how to recover the password here https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html?_ga=2.131789583.1835291136.1547015009-242478790.1537430518

Gaurav Jhaloya

I checked my spam folder but there is no email from jira.
So think i need to reach out to support team.
Can you please provide me email address of jira support team ?

Thanks

CARLISLE_9wxp32

Most teams map their credentials to WINDOWS Active Directory credentials, therefore if self-hosted running the Server version and not the cloud then ask internal System Administrators and if cloud ask Atlassian team.

@Bastian Stehmann is correct.

Gaurav Jhaloya

Thanks for reply, I would ask to my admin to check this.

w_ishara

Hi,

A friend of mine faces the issue of not receiving the password recovery email and cannot submit the issue in bitbucket support contact since it requires to login as well. The email address is j.sajeewa@directfn.com. Please send a password recovery email to this email address.

Thank you

Dave Bosman _Inetum_

Hi @w_ishara

This is a community and we cannot send a password recovery link for you.

You will need to contact your admin to solve this problem

Regards

Dave

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