We have a problem with service via e-mail at JIRA Service Desk

Question

Hello,

We have a problem with once of our project (Service Desk). Mailing requests sent by the Customer do not reach us.

We checked the settings and everything seems to be ok. The e-mail notification option is active in this project.

We also sent the request to this e-mail address and we do not know where it arrived. This is the adress dedicated for project: tw@huropl.atlassian.net

Maybe we are doing something wrong?

We will be grateful for your support in this subject.

Katarzyna Gochnio,

HURO Sp. z o.o.

Katarzyna Gochnio · Answer

Hello Angelica,

Thank you for your answer. We have changed the settings in our projects and now everything works correct.

Please, close this request.

Best wishes,

Katarzyna

Angélica Luz · Answer

Hello Katarzyna,

Thank you for getting in touch with Atlassian Community!
I've checked that you opened a ticket with our support related to the same question.
To avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket where we will be able to check your instance for more details to fix the issue.

Regards,
Angélica