2-byte character garbled on PDF export

Question

On PDF export tool, 2-byte characters on page title are garbled. How can I fix them?

hashimotor · Answer

> Checking the encoding

UTF-8

> Encoding Test

Succeeded except mangling.

hashimotor · Answer

Thank you so much. I will check those you mentioned.

* Has this worked at some point in the past?
→ I don't know. I'm afraid this issue have been existing from the start.
* Does this affect all spaces?
→ Yes. Found in any spaces.
* Is this present in any browser?
→ Yes. Found on Firefox 64.0.2 and Chrome 71.0.3578.98.

Diego_88dj6o · Answer

Hello there!
This could be caused by some encoding issue. Could you provide us with a little more information on this:

- Check the encoding in your instance
- Perform the encoding test and send us the results

Checking the encoding

* Click the Gear Icon 
* Select General Configuration
* In the page that comes up, search for Encoding under Formatting and International Settings

Encoding Test

* Access <your-confluence-url>/admin/encodingtest.action 
* Follow through with the steps
* After finishing the procedure, take a screenshot
* Send us the screenshot

Please, be careful to not disclose any protected information from your instance with those screenshots.

Also, there are a few questions I would like to ask you:

* Has this worked at some point in the past?
* Does this affect all spaces?
* Is this present in any browser?

Looking forward to your reply!