Assigning tickets to self when create jira tickets from intercomm with script

unknown

When creating tickets from Intercom to Jira via code: in the notes section

 

createJiraIssue STD:: Short Description:: Long Description Description

When I do that I want the reporter to be automatically- the user for intercomm

 and Jira ticket assigned to me.

Tobias Binna

Hi @[deleted],

You might be able to achieve that with a workflow post function. You could add the Update Issue Field post function to the create transition and then select your own user as the assignee. Note that the post function will be active for all issues creations, not just for the issues created from Intercom.

You can edit a workflow post function as described here: https://docs.toolsplus.io/intercom-for-jira/configuration/workflow-post-function

Instead of selecting "Notify Intercom conversation" you select Update Issue Field.

Hope this helps.

Tobias