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Where does work description go after creating a subtask?

Laci

One of my developers spent a considerate amount of time creating new subtasks and putting a work description in for each one. Once he clicks the "Create" button, that work description seems to disappear. It's not shown under Work Log or anywhere within the subtask. Where can we find it? Thanks!

Accepted answers

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Nic Brough -Adaptavist-

Where are they placing this "work description"?

Laci

Hi Nic, when they create a new subtask, the work description shows up as a field they can enter. But then when they finish and hit the create button, we cannot figure out where that information gets placed.

Nic Brough -Adaptavist-

Ok, so if it's on create, that suggests it is an issue field. If it's called "work description", it's not a standard field so it must be a custom field.

Given that, it sounds like you have got a field called "work description" which you have added to the "create" screen for the issue type, but not the view (and possibly edit) screen. So your users can enter it, but not see it when viewing.

Check the plain issue view screen and also the view settings in the board settings, in case it's not selected there as well.

Laci

I am new to Jira, I am an administrator but cannot find the "plain issue view screen" or the "view settings" that you're speaking of to add these options.