nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Failed to close an issue

PaulaAnton

Hi all,

On a shared workflow, when a user tries to close an issue the error message "Issue is not closed" appears. He's the reporter and the assignee so he's supposed to be able to accept all changes and proceed. He can also change statuses, that works. It only happens to one user and the project hasn't changed. Any ideas?

Thanks

Accepted answers

All comments

Fazila Ashraf

Hi @PaulaAnton

Could you look at the jira logs for more information?

Also check the workflow transition for validator and postfunction to see whether any of them could cause this problem.

PaulaAnton

Hi @Fazila Ashraf

To close the issue we have only one condition that the user fulfill and the postfunctions are also correct.

On the logs I cannot find anything that helps me to understand the issue

Thanks

Fazila Ashraf

Did you validate whether the post functions are executed before the error appears?

PaulaAnton

Hi,

How do I do it? The postfunctions are the 5 that all JIRA and one adding a comment.

In any case, the workflow is shared by many projects and only this user has this problem

Thanks

Vasiliy Zverev

It seems that there is trouble with validation.

Check all validators for this transition.

PaulaAnton

Hi @Vasiliy Zverev

For this transition I have the default post functions, 1 condition (fulfilled by the user), no triggers, no validators.

It has to be something else but I'm pretty lost. Any other ideas?

Thanks

Vasiliy Zverev

It could be permission issue. see @Fazila Ashraf last answer.

PaulaAnton

No, I double checked with the permission helper and manually. It's not that

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

issue

jira

workflow