Problem sharing a ticket Service Desk

Question

Hi,

I'm pretty new here and I have a user that claims she cannot share a ticket. On the project, for the edit issue permission it has been granted to Service desk customer - portal access but I'd read that JIRA overwrite the permissions and to be able to share a ticket it has to be an agent. Is this correct? I couldn't find enough information or a similar issue.

Thanks

Olga Videc · Answer

She can't see users unless she has an agent license, she can type a complete email address and then share it with that person.

If she would be able to see other customers (from her point of view, she's a customer) it would be a security breach.

PaulaAnton · Answer

Hi @Olga Videc

yes, I forgot that but it's "Any customer, by typing an email address".

The problem is that she cannot even see users to choose when she types it.

Thanks

Olga Videc · Answer

Hello @PaulaAnton

You can share an issue as a customer, but you need permission for it.

GO to your service desk -> customer permissions -> Who can customers share requests with?

Hope this helps.

BR, Olga