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Issue with Imported Time Estimate

Rebecca Lewis

I used the CSV Import feature to bulk import a time estimate of 1 day to a group of Stories. I had to import it as 86400 since the time estimate from the CSV is in seconds.

When I review the updated issues, they show an estimate of "24h" (would like to see 1 day, but that's fine) while loading, then once finished loading they show 3d. I attached screenshots of both. Any suggestions?

Screen Shot 2019-01-08 at 3.03.35 PM.png

Accepted answers

Petter Gonçalves

Hello Rebecca,

By default, the time tracking estimation of JIRA considers a working day as 8 hours.

That been said, I think it is considering the time you have configured as 3 working days instead of a whole day. Can you confirm if that's the case?

To check how your time tracking is configured, navigate to JIRA Settings > Issues > Time Tracking or type gg > Time tracking and check if the field Working hours per day is configured for 8 hours.

We will be waiting for your answer.

All comments

Petter Gonçalves

Hello Rebecca,

By default, the time tracking estimation of JIRA considers a working day as 8 hours.

That been said, I think it is considering the time you have configured as 3 working days instead of a whole day. Can you confirm if that's the case?

We will be waiting for your answer.

Rebecca Lewis

Thank you for your reply. It is see to 8 hours; see screenshot.

Screen Shot 2019-01-12 at 12.08.53 PM.png

Petter Gonçalves

Hello Rebecca,

Indeed, that's the reason why it is configuring your issues with 3 days in the time tracking field during the import.

To configure your instance to properly handle the information as you need, you must perform one of the two steps below:

1 - Configure 28800 seconds in your import file (The equivalent to an entire business day of 8 hours)

2 - Change your Working Hours per day to 24

Please, let me know if it works for you.

Rebecca Lewis

Thank worked! Thank you.

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