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Bitbucket is not accepting my 2FA, but Atlassian recognizes it

lmunk_cit

I recently formatted my computer, and couldn't remember my Bitbucket recovery code. For authenticator, I have the Authy for desktop, and Bitbucket didn't accept the code either.

I went to https://id.atlassian.com, reseted my password, and registered another authenticator, Google Authenticator. This way, I could log in at my atlassian configurations and account.

But when I go to bitbucket, to access my repositories, it is not recognizing the new two step verification that I set in id.atlassian, with Google Authenticator. Also, when registering the new two step verification in id.atlassian, it gaves me a recovery code, but Bitbucket is not recognizing it too.

Could you guys help me with this issue?

Thanks a lot for all!

Accepted answers

Ana Retamal

Hi Luiza,

Bitbucket uses a separate 2FA authentication, in addition to that one from id.atlassian.com.

As seems like you can not access your account with the application you have at the moment, I've submitted a Support ticket for you so one of my colleagues can help you gain access again. You'll receive an email notification soon.

Hope that helps

Ana

All comments

Ana Retamal

Hi Luiza,

Bitbucket uses a separate 2FA authentication, in addition to that one from id.atlassian.com.

Hope that helps

Ana

lmunk_cit

Hi Ana!

I didn't know that it was different!

Thanks a lot for helping me answering and submitting a Support ticket to gain access again

It's already helping!

Ana Retamal

I'm so glad to hear that

Have a nice evening, Luiza. And let us know if you need anything else!

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