Can we generate multiple issues from a single service desk request? We have multi-select field on the request page and would like to create an issue for each of the selected items in that field.
Hello,
You can use the Jira Service Desk automation to create issues. You can find more info here:
https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html
Hello,Thank you for the reply. We currently have it set up where one ticket is generated automatically. What we are trying to do is take one field of the ticket and automatically generate several tickets from that one field.
You should create multiple automation rules. Each rule would create one issue.
Hmm we'll have to figure out how to parse the field and match, then to separate into several tickets
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