Create separate service desk teams

Question

Hello everyone,

We have multiple service desks where we want to control who can create issues in each desk.   The default Service Desk Team project role is being added to all new service desks.

Am I correct in thinking I need to create new permission schemes & project roles for each service desk and then remove them from the main Service Desk Team role?

Many thanks in advance.

Davey

Davey_n9u2i3 · Answer

Hi Victor,

This does help a little and after further digging, I found the following:

I removed the user from the "Project Roles" but they were not removed from the roles in the individual project.   I had to go into the individual settings for the SD and remove the role there as well.

Good times eh?

Davey

Victor Mutambuki · Answer

Davey,

Each service desk creates its own permission scheme, but they'll all share same notification scheme.

Victor