Atlassian Companion not working in Edge

TobiasR

We have a test currently running with Confluence 6.12.

The Companion App Version 0.5.3 is working in Google Chrome and Internet Explorer but not in Microsoft Edge. Edge does not detect the installed Companion App.

This error is persistant in all domain devices (all Windows 10).

What can I do to correct this issue?

 

Kind regards 

Tobias

Diego_88dj6o

Hello there!
The issue that you are facing might be related to the isolation technology that Windows 10 is using.
The following article states that:

- Loopback for MS Edge with Windows

MS Windows 10 uses an isolation technology ("AppContainer") that may prevent requests being sent from Edge via AppScan to your application.

e can try and enable Loopback for Microsoft Edge in Windows 10 in PowerShell. After, that we should check if the issue is still present:

CheckNetIsolation LoopbackExempt -a -n="Microsoft.MicrosoftEdge_8wekyb3d8bbwe"

To run this command, we need to:

1. Shutdown Microsoft Edge
2. Run the above command in PowerShell
3.  Start Microsoft Edge again and check if the issue is resolved.

More details on loopback and troubleshooting network isolation can be found in the following Microsoft link:

-How to enable loopback and troubleshoot network isolation (Windows Runtime apps) - Windows app development

 

Some important points:

- this must be done by an Administrator of your environment
- this will disable the isolation implemented by Microsoft
- this may not be applicable to your environment depending on the rules/security measures enforced by the organization

Let us know if this helps you fix the issue!