Created a Service Desk Project, Created a group and added customers, no one is getting notified?

Question

Created a Service Desk Project > Created a group > added customers to the group

No one in the group is getting the notifications (not even the initial email when an issues is created). I check the notification settings, its all good. Not sure what am I missing.

Carlos Garcia Navarro · Answer

Hi Enqbator,

Have you tried the notification helper? E.g.,  https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html

Carlos

Jack Brickey · Answer

what type of users are in the group? JSD agents, JSW user other? Have you added the group to the "Create" notification scheme? Can the users in that group browse the project and view issues? Can you share some screenshots that tell the story of you current settings, e.g. group, project, permissions, notifications?