How to call External (Non-JIRA) API from JIRA?

Question

Hey guys,

On certain trigger, like adding a new comment in JIRA Issue (Ticket), I would like to call an external API (non JIRA, some third party web app that has exposed API).

How can I do this with JIRA? Is it possible via Script Runner? If so.. are there any examples?
I only found all examples related to inner JIRA APIs.

Thanks.

David

Nic Brough -Adaptavist- · Answer

Hmm, it's a bit more difficult if the target system doesn't have a url based external API.

If it doesn't accept REST/url based calls, then yes, you probably are looking more at using scripts to access it via whatever remote API it does have.  (Webhooks are really just "poke url")

David K_toqlmb · Answer

Hey Nic,

We want to send an update to our SOAR (Security Orchestration and Automation Response) tool whenever new comment is added to a certain JIRA Ticket, we want to update a case in SOAR. But the SOAR does not have any specific listener for such events, so I guess we will have to somehow 'hack' this feature to receive webhooks on SOAR.

Best,

David

Nic Brough -Adaptavist- · Answer

Yes, a webhook sends content - it pokes data at a url.   That is a very oversimplified way to put it, but I think it helps explain the basic concept of webhooks.

We can't actually tell you a lot more.  We have no information on what the other application's API is, what it is available over or what it expects.