Close code tag in JIRA comment section

Question

Whenever I type any close coding tag "

Angélica Luz · Answer

Hi Mukhlisz,

Thank you for the details.
We have tested here using the same version, but we are still not able to replicate.
As you can't find the cog icon, it means that you are not an administrator, so we will need their help.
Can you please talk to your admin to confirm what is the Jira Service Desk version and which add-ons are installed on the instance?
If possible, ask them to test in safe mode, they have access to that cog icon menu.

Once we have this information, it will help us to use the same scenario to replicate the issue.

Regards,
Angélica

Mukhlisz Rofdzi_m70pha · Answer

Hi Angélica, Actually, after you put '' as comment, you click back to the first space before '<' and then press Enter. Currently, I'm using Atlassian Jira Project Management Software v7.12.3 and Google Chrome. I have tried it on Internet Explore and same problem still occurs. When I open it using Developer Tools, element will generate additional sub-element as below: Lastly, I could not test Jira in safe mode because the instruction below can't be performed. I cannot find from the top navigation bar. From the top navigation bar in your application, choose > Add-ons or Manage apps Thanks and regards, Mukhlisz

Angélica Luz · Answer

Hi Mukhlisz,

I've tried to reproduce this issue here, but nothing happens after I press enter.
What is your Jira version? Maybe it's different than the one I was testing.
What is the browser that you are using? Have you tested using another one?
Can you please open the developer tools on the browser to check if something appears when the editor changes?
Also, can you test Jira in safe mode? This will help us to confirm if some add-on may be causing this issue.
- Disabling and enabling apps

Regards,
Angélica