I accidentally resolved a ticket as "Fixed". I then re-opened it but noticed that on my list of issues the "Resolution" column still shows "Fixed" for that ticket instead of "Unresolved", as expected.
How can I fix this? Thank you!
@Luis Lopes,
You need to add a post function to the reopen transaction to set the resolution field value to NONE / clear the resolution.
The reopen transition MUST use a post function to CLEAR the resolution field. Your transition isn't doing that.
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