i'm stuck at application setup step during JIRA configuration

Wajahat Gul

i have installed jira server 7.13 it successfully installed and database test connection was successful when i submit the form it took so long and then it stopped after refereshing of page it move to application setup wizard but i'm stuck there because i'm not able to move to next step  here is the exception in jira log:

2019-01-02 09:50:58,024 http-nio-8089-exec-23 ERROR anonymous 580x200x1 w7mgh7 0:0:0:0:0:0:0:1 /secure/SetupDatabase.jspa [c.a.jira.startup.JiraStartupLogger] Cannnot obtain JIRA system information
com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT COUNT(P.ID) FROM project P (Table 'jiradb.project' doesn't exist)
    at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.getCountByAnd(DefaultOfBizDelegator.java:379)
    at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.getCount(DefaultOfBizDelegator.java:368)
    at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.getCount(WrappingOfBizDelegator.java:224)
    at com.atlassian.jira.startup.JiraSystemInfo.obtainDatabaseStatistics(JiraSystemInfo.java:334)
    at com.atlassian.jira.startup.JiraStartupLogger.printStartedMessage(JiraStartupLogger.java:128)
    at com.atlassian.jira.upgrade.ConsistencyCheckerImpl.printJIRAStartupMessage(ConsistencyCheckerImpl.java:200)
    at com.atlassian.jira.upgrade.ConsistencyCheckerImpl.initialise(ConsistencyCheckerImpl.java:185)
    at com.atlassian.jira.startup.DefaultJiraLauncher.postDBActivated(DefaultJiraLauncher.java:164)
    at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:144)
    at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.runPostDbSetupRunnables(DatabaseConfigurationManagerImpl.java:286)
    at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.activateDatabase(DatabaseConfigurationManagerImpl.java:279)
    at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.activateDatabase(DatabaseConfigurationManagerImpl.java:243)
    at com.atlassian.jira.web.action.setup.SetupDatabase.doExecute(SetupDatabase.java:207)
    ... 1 filtered
    at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
    ... 7 filtered
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
    ... 45 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
    ... 1 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
    ... 31 filtered
    at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
    ... 24 filtered
    at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
    ... 24 filtered
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:748)
Caused by: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT COUNT(P.ID) FROM project P (Table 'jiradb.project' doesn't exist)
    at org.ofbiz.core.entity.jdbc.SQLProcessor.executeQuery(SQLProcessor.java:533)
    at org.ofbiz.core.entity.GenericDAO.createEntityListIterator(GenericDAO.java:877)
    at org.ofbiz.core.entity.GenericDAO.selectListIteratorByCondition(GenericDAO.java:857)
    at org.ofbiz.core.entity.GenericDAO.selectByCondition(GenericDAO.java:795)
    at org.ofbiz.core.entity.GenericDAO.selectByCondition(GenericDAO.java:775)
    at org.ofbiz.core.entity.GenericDelegator.findByCondition(GenericDelegator.java:1091)
    at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.getCountByAnd(DefaultOfBizDelegator.java:375)
    ... 155 more
Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Table 'jiradb.project' doesn't exist
    at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
    at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
    at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
    at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
    at com.mysql.jdbc.Util.handleNewInstance(Util.java:425)
    at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:944)
    at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3978)
    at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3914)
    at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:2530)
    at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:2683)
    at com.mysql.jdbc.ConnectionImpl.execSQL(ConnectionImpl.java:2495)
    at com.mysql.jdbc.PreparedStatement.executeInternal(PreparedStatement.java:1903)
    at com.mysql.jdbc.PreparedStatement.executeQuery(PreparedStatement.java:2011)
    at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83)
    at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83)
    at org.ofbiz.core.entity.jdbc.SQLProcessor.executeQuery(SQLProcessor.java:527)
    ... 162 more

Nic Brough -Adaptavist-

It looks to me like the database user either did not have the rights to create all the tables it needed during setup, or it does not have the rights to see the data in the database.

I would read the logs from when you ran setup to see what errors are in there, and check that your database user has all the right privileges in the database (i.e. try logging in with a command line tool and check the tables exist and are visible to that user)