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Cannot create issue manually

Shrikant Patil_6xfqrk

Hello team,

We have purchased the new license today, but still not able to create issue using "create" button on home screen.

Also how can we remove/uninstall the JIRA Core application/warning, the trial expired and we do not intend to use it further.

see error screenshot

Accepted answers

All comments

Nic Brough -Adaptavist-

You need to apply the licence to the server. Use the key you find under https://my.atlassian.com where you bought it, in the admin -> licence section in Jira.

Shrikant Patil_6xfqrk

the license is already applied, I bought it online.

i was using evaluation license for Core and service desk. Now i only bought service desk and DO NOT want to use Core.

i dont see uninstall option for JIRA Core.

Nic Brough -Adaptavist-

>the license is already applied
That is not what the message says. You might well have bought a licence, but you have clearly not applied it.

>i dont see uninstall option for JIRA Core.

Service Desk is an application that runs on top of Core. If you could uninstall Core, you'd find Service Desk doesn't work because it has no issues, workflows, fields, screens, users and so-on to work with.

>Now i only bought service desk and DO NOT want to use Core.
A service Desk licence includes the Core licence necessary to use the system.

Are you logged in as a Service Desk Agent? As you only have Service Desk licences, only Agents will be able to create issues (And customers can create Requests, but that's a different route)

Shrikant Patil_6xfqrk

I am new to this so still some confusion for me

the license is applied see this image.

>>>Are you logged in as a Service Desk Agent?

yes i am logged as service agent, so i should be able to generate internal requests.. right? or ... I have to do it from Project--> raise a request?

Customers are able to create requests.

Shrikant Patil_6xfqrk

The issue resolved after deleting all expired licenses for core and other products