Please let me know how to auto assign ticket to user who is available at L1 support(If User1 is free, then ticket to be assigned to User1, if user 2 is free/avalable, then it should be assigned to user 2)
Hi @IT DIS,
Welcome to the community.
There is nothing our of the box for this.
I think you will need some kind of script or add-on to achieve this.
What is your definition of a free user?
Free user means, a person who has no task/dont have any work . So as we can assign ticket to that particular free user.
Yes, got that. But how do you define that? No issues in progress, no issues assigned at all, something else?
Let me explain with below example.
If there is a ticket raised by client or manager, ticker should auto assign to L1 team(Suppose user 1 is having no task at all or there is no ticket assigned to user1).
Now I hope you have got full idea about this.
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