I have some users in my jira cloud but them dosn´t have name, only say "former user", what can i do for fix it?
This usually means you have deleted users from your system (rather than the recommended action of just disabling them), which destroys the information about the account, including their name. "Former user" is displayed because Jira can't know who they were.
hi, thanks, there are some action for resolve this problem?
There is no fix, nor really any "problem". You've destroyed the user information, so the system is doing the best it can with the data it has - rather than failing or displaying rubbish, it's displaying a placeholder to show that there was something there.
To fix the existing data, you need to put the users back in (inactive, of course). If and how you do that depends on the user system you are using for Cloud.
We've not destroyed any users, but we still see "former user" in the author field.
My user is now appearing as this but I have not deleted or renamed anything?
Im Seeing the samething and we didnt delete or rename after migration from cloud to server.
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