JIRA performance issue

Question

Hello,

We have  JIRA Build Enterprise Edition, Version: 3.13.5 with MSSQL database at separate server in our company.

All worked fine, but after JIRA migrate to new server, we faced strange issues with operations.

Browsing JIRA fine, but when someone pushing button "Resolve Issue", "Close issue", etc. there are some delays ~5 seconds.

I checked logs and found following lines:

http-80-Processor25 ERROR [event.listeners.mail.InProgressListener] java.sql.SQLException: Network error IOException: Connection timed out: connect

I do not have a lot experience with JIRA administration. So need help.

Thanks in advance.

Enzo Alucardus · Answer

Ho Lucas,

Many thanks for quick responce and suggestions!

I will follow your recommendations.

LucasA · Answer

Hi Enzo,

This problem is occurring because JIRA is not being able to connect on the database. Try to move the database to the same server as JIRA and check if the problem persist.

In advance, JIRA 3.13 is no longer supported since 2011, so please upgrade it to a newer version (currently is 6.0.7) as soon as possible. Many bugs has been fixed since 3.13.

Best regards,
Lucas Timm