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Big Picture License error

Pooja_lp8tti

Hi All,

I am new to the jira cloud.

I have installed the big picture in my jira cloud,

But the license part is showing an unlicensed product.

By clicking on the Free Trial, The popup with the message Updating will be showing, but the licensing part is showing Unlicenced, and same for the EazyBI

Is there any different method to update the license in a cloud.Help me with this problem.

Thank you

Accepted answers

Randy_dyxb6i

Sounds like an account issue. Have you tried submitting support tickets to atlassian support?

All comments

Randy_dyxb6i

Sounds like an account issue. Have you tried submitting support tickets to atlassian support?

Pooja_lp8tti

Hi @Randy

Thank You for the Replay.

We are running a trial version of the cloud. Will the Atlassian support for the trail Version of Cloud.

Randy_dyxb6i

Yes. They should be notified.

Pooja_lp8tti

Hi @Randy

Thank You for the Suggestion

Radosław (SoftwarePlant)

Hi Pooja,

We have had similar reports from customers and we believe it is a problem on the Atlassian side.

Please make sure you have a valid licence. If you do, than you should open a ticket with Atlassian support and ask them to check things on their side. We can also check your problem but for that we need some more details. Please start a ticket with us through our customer portal and we will do our best to troubleshoot.

Best

Radosław of SoftwarePlant Team

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