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Can Jira Software users see sidebar of JIRA Service Desk

Richa Gupta

Hi,

Most of our users have JIRA Software license only. For any service desk ticket they always have to go to Service Desk Portal.

Is it possible for them to Raise a request from project itself in JIRA? If yes, how can they see sidebar of Service Desk Project?

Accepted answers

Alexey Matveev

Hello,

If a user does not have a Jira Service Desk license, then the user has access to Service Desk feature only via the Portal

All comments

Alexey Matveev

Hello,

If a user does not have a Jira Service Desk license, then the user has access to Service Desk feature only via the Portal

Richa Gupta

thanks

Alexey Matveev

You are most welcome!

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