Confluence doesn't seem to use the same sessions as jira.

Question

A health-check in jira notifies me about a problem with the application-link to confluence. And indeed, we have one issue since ages here:

Every confluence related entry in the jira timeline only displays correctly, when the user is also logged in into confluence.

As I understood jira and confluence shouldn't only share the same logons, but also the same user sessions? Is that correct?

If so, how can I configure the application-link between jira and confluence correctly?

Jira 7.13.0 and Confluence 6.13.0 are running on separate servers respectively with each owns own database.

On the pages for the application-link-setup I can choose OAuth or OAuth (Impersonation) but switching those settings doesn't change anything. On this page Jira and Confluence are showing each other as "Connected".

Matthias Lukaseder · Answer

Thanks for your answer. I tried some of the steps in your second link but it didn't work.

Just for clarification: Should it be that way, that after logging on to Jira that I then don't have to log into Confluence additionally?

Maarten Cautreels · Answer

Hi Matthias,

I'm not an expert on this level as we are using Crowd as Single Sign On between Confluence and Jira but I did find this knowledge base article: https://confluence.atlassian.com/confkb/logging-into-another-atlassian-application-logs-me-out-of-confluence-268043930.html

(This is only relevant if both Jira and Confluence are sharing the same (sub)domain or hostname and are running on a separate port)

There's also this guide to troubleshoot Application Links: https://confluence.atlassian.com/kb/application-links-troubleshooting-guide-718668765.html

Best,

Maarten