Creating issues from emails with attachments, issues are not including attachments, why?

Bob31

I successfully defined Mail Services that poll an inbox and create issues based on the "To:" of the message. When a message is received in the inbox that has an attachment of PDF or CSV, the attachments are not attached to the created issue. I do show XLS files attaching fine.

Any assistance or direction is greated appreciated.

unknown

Perhaps your mail server is filtering the content. Enable mail debug to see if anything is going on:

https://confluence.atlassian.com/display/JIRA/Logging+email+protocol+details