One of our client user is unable to create ticket although permission helper shows that he is active user and have permission to create issue. Attached are the screen shot. Please assist.
What is the actual error you get? Can they start creating the issue, or does it just not offer them the project they're trying to create it in?
Hi Nic, You don't have the correct permissions - user (15004893 ) not found. Although when I check in permission helper it does show that this user have creat issue. I've also explicitly given create issue permission to this user. Any help would be appreciated.
Ok. But when do they get the error?
When they login. Enter ticket details like summary, description etc and hit the create button at the bottom.
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