How to transition issues based on values in a csv file.

Mick Lovell

I have a feature I would like to add to my Service Desk instance, and I am looking for some advice on the best way to solve the problem. Each day a spreadsheet is printed that has a column that has values that map to a custom field in one of my projects. I would like to update the status of issues in that project based on a value in another column of that same spread sheet. So the program would have to search to find the issue with the matching custom field value, and if found, transition the issue if the other spreadsheet column has a certain value. Is the best way to obtain this feature to build an add-on myself? Are there tutorials where I can learn what I would need to build this add-on?  Could this be done with a ScriptRunner scripted plugin, Atlassian CLI, or some other plug-in?

Thank you.

 

Siri Vias Khalsa

There are a number of ways to this, and you shouldn't need to write your own add-on. I suggest using a tool like the CLI, Scriptrunner or the REST API.

Try out this logic or something similar - Search for the issue that has the matching custom field, check its status against the 2nd column, and then transition the issue to a new status if necessary.