Inform User when eMail ist not imported into ServiceDesk

Question

Hi,

sometimes it happened, that a Mail from an allowed user will not import into Jira ServiceDesk because Mail has a attachment over the maximum size etc. In any case a mail will not import into ServiceDesk, we want to inform the user so that he can get in contact with us. Is there any option to activate this?

Thanky you for your help!

Regards,

Christian

Christian Genette · Answer

Hi, thanks for your reply. This is the solution for the actual problem, but i want to know how can I inform a user that his mail is not imported into servicedesk regardless of kind of the rejection. importand is that the user will inform immediately about the fail.

Dave Theodore [Coyote Creek Consulting] · Answer

You should be able to configure a maximum attachment size on your mail server.  That would be the simplest way. Just make it the same or smaller than what Jira allows.