nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Status change by anwser from request participant

Nicole nic_wie

Hi,

my problem is that only if the autor send an email to the mailbox the status in the issue is changed...ok, but if the request participant send an email the status is in the issue isn't change...how can i change this?

With best regards

Nicole Wieser

Accepted answers

Bastian Stehmann

Right, but is this Email processed by JSD and the content added as comment or does this email not appear in the request at all?

All comments

Bastian Stehmann

Hi Nicole,

Is the answer from the participant added as comment?

Then you can create an automation rule, that triggers on comment and does the transition.

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

Nicole nic_wie

No, the answer is coming as email.

Regards

Nicole

Bastian Stehmann

Right, but is this Email processed by JSD and the content added as comment or does this email not appear in the request at all?