Auto Assign an issue based on Drop Down Fields?

JSD TEST199

Hi., 

I have below Query, Please clarify us. 

I have a Drop Down Custom Field(Are you Existing Customer?). In Drop Down there are two Fields: Yes and No. 

While creating an issue, If Customer, Select below Drop Down in Create Issue Screen then  issue Auto Assign as below. 

Are you Existing Customer: Yes / No. 

If Yes, Issue Auto Assign to "USER A". 

If No, Issue Auto Assign to "USER B". 

Please suggest us, How to do this in both ways (by using Plug-in and Scripting). 

 

Thanks. 

 

Alexey Matveev

Hello,

You would need a plugin for it. 

For example, you could use the Power Scripts plugin:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could create a SIL post function with a code like this:

if (#{Drop Down} == "Yes") {

  assignee =  user1;

}

if (#{Drop Down} == "No") {

  assignee =  user2;

}

You can read more about the SIL post function here:

https://confluence.cprime.io/display/JJUPIN/Customizing+workflows#Customizingworkflows-Writingvalidators,postfunctions,andconditions