How can we give managers the ability to view tickets of just the people they supervise?
Hi alison,
This feature is not available by default, So if you have the script runner plugin you can write a script with the condition and post function combined. Condition can be like - if reporter or assignee in particular group - add User - x as watcher. Also there are number of plugins like JSU or JMWE where you can write these conditions/postfunction
Hi Alison,
Did you look into using Issue Security. You can set a default issue security and say a field for the manager of the individual reporting. Or use a departmental field to sort that out.
You may need an add-on to set the issue security, or a manager.
Hope that helps
Susan
Thanks for the information - we will be looking into this
We will look into using Issue Security - thanks!
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